Hadi Balouei Jamkhaneh; Saeedeh Ketabi; Mehdi Pourmostafa khoshkerodi
Volume 10, Issue 7 , December 2014, , Pages 901-911
Abstract
Introduction: The most important aspect of management is service quality and the first strategy in the world can be considered as customer service oriented. This study attempts to clarify the factors affecting the quality of health services using a combination approach of Fuzzy AHP - TOPSIS to rank teaching ...
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Introduction: The most important aspect of management is service quality and the first strategy in the world can be considered as customer service oriented. This study attempts to clarify the factors affecting the quality of health services using a combination approach of Fuzzy AHP - TOPSIS to rank teaching hospitals of Mazandaran University of Medical Sciences. Methods: According to purpose of this research the method was applied and descriptive survey. The population of research was teaching hospitals of Mazandaran University of Medical Sciences and four teaching hospital of Mazandaran University of Medical Sciences were selected with non-random sampling method And a standard questionnaire by a team of experts has been completed. At first according to fuzzy hierarchical analysis, the importance of service quality standards was defined and by the TOPSIS method the hospitals were ranked. Results were analyzed using Excel software. Results: Research findings suggest that the Hospital C, Hospital B, Hospital A and hospitals D were ranked in order of the first quarter. Conclusion: Results from this study for managers will be very instrumental. Its place in society can properly recognize and apply strategies to maintain or improve it. Keywords: Quality of Health Care; Analytical Hierarchy Process; Hospital, Teaching
Ali Sanayei; Javad Khazaei Pool; Sajad Jafari; Hadi Balouei Jamkhaneh
Volume 10, Issue 4 , November 2013, , Pages 571-580
Abstract
Introduction: Prerequisite for implementing telemedicine for providing medical services and health is its acceptance. The overall objective of this study was investigating the factors that influence the adoption of it with using ICT. Methods: method of this study was Analysing and data collection instrument ...
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Introduction: Prerequisite for implementing telemedicine for providing medical services and health is its acceptance. The overall objective of this study was investigating the factors that influence the adoption of it with using ICT. Methods: method of this study was Analysing and data collection instrument was combination of Theory of Planned Behavior and the Technology Acceptance model questionnaires. The present population of the study was physicians in Isfahan hospitals and 125 of them were selected as sample with classification random sampling. The validity of the model was performed by structural equation modeling method. For data analysis used software was SPSS19 and AMOS20. Results: Results show that perceived usefulness (β= 0.54) and perceived ease (β= 0.43) was effective on attitude toward telemedicine usage. The findings also shown a positive effect of perceived usefulness (β=0.61) and perceived behavioral control (β=0.39) on people's tendency toward this type of technology While the effect of subjective norm (β=0.18) on behavioral intention had not confirmed. Conclusion: The results suggest that the technology acceptance model and theory of planned behavior can predict people intention in application of telemedicine. Keywords: Telemedicine; Technology; Health Care; Hospitals
